Terms of Use
PLEASE READ THESE TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE.
Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy and website disclaimer, govern insightcomedia.co.uk’s relationship with you in relation to your use of this website.
By using this website, you signify your acceptance of these terms and conditions of use. For the purposes of these terms and conditions, “Insight Co”, “Insight Co Media”, “Us”, “Our” and “We” refers to insightcomedia.co.uk and “Client”, “You” and “Your” refers to you, the client, visitor, website user or person using our website.
AMENDMENT OF TERMS
We reserve the right to change, modify, add or remove portions of these terms at any time. Please check these terms regularly prior to using our website to ensure you are aware of any changes. We will endeavour to highlight any significant or substantive changes to you where possible. If you choose to use our website then we will regard that use as conclusive evidence of your agreement and acceptance that these terms govern your and insightcomedia.co.uk’s rights and obligations to each other.
LIMITATION OF LIABILITY
It is an essential precondition to you using our website that you agree and accept that insightcomedia.co.uk is not legally responsible for any loss or damage you might suffer related to your use of the website, whether from errors or from omissions in our documents or information, any goods or services we may offer or from any other use of the website. This includes your use or reliance on any third party content, links, comments or advertisements. Your use of, or reliance on, any information or materials on this website is entirely at your own risk, for which we shall not be liable.
It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific, personal requirements. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
CONSUMER RIGHTS NOTICE
Our services come with guarantees that cannot be excluded, modified, or restricted under UK consumer law. These rights are in addition to any other warranties or guarantees provided.
Under the Consumer Rights Act 2015, if a service is not carried out with reasonable care and skill, or within a reasonable time (if no specific timeframe is agreed), you may be entitled to:
A repeat performance of the service at no extra cost, or
A price reduction if the issue cannot be resolved.
For any concerns or claims regarding our services, please contact us.
DELIVERY OF GOODS
All photographs/videos will be shot in digital format. Digital photos/ videos will be made available on a private online gallery available for download no later than 8 weeks after the shoot date. Photos will be delivered as high-resolution JPEG files in an online gallery. RAW files will not be provided. When the online gallery is delivered, it shall remain open for 14 days from delivery date. Requests for additional photographs or changes to images shall be at the discretion of Insight Co. and will not be considered after the 14 days from delivery date. Be advised that RAW files may be destroyed at any time after the online gallery has closed. The CLIENT may download images from the online gallery for personal use only. Downloaded images must not be reproduced in any form including for the purpose of being submitted to contests, reproduced for commercial use or in any other form other than as provided for in this agreement or with the express written license of Insight Co.
Videos will be delivered in high-resolution format at 1080p unless stated otherwise, through an online platform. RAW files will not be provided. The online platform access will be available for 14 days from the delivery date. Requests for additional footage or edits remain at the discretion of Insight Co. Please note that RAW files may be deleted after the online platform access period expires. The CLIENT is authorized to download videos from the online platform for personal use only. Downloaded videos must not be reproduced or used for contests, commercial purposes, or any other unauthorized purposes without the explicit written permission of Insight Co. Please be aware there are inherent risks associated with downloading any software and digital goods. Should you have any technical problems downloading any of our goods, please contact us so we may try to assist you within the 14 day timeline mentioned.
REFUNDS
In the case of camera failure, inclement weather, or any other unforeseen incident that prevents insightcomedia.co.uk from shooting on a scheduled date a new date will be scheduled or client will be refunded of their deposit, if applicable. This is at Insight Co’s discretion.
No refund will be given under any circumstances if you fail to attend the activity on the day and at the time listed, when the booking was made.
Due to the nature of digital photography and videography and the fact that photographs and videos, once sent, cannot be returned; insightcomedia.co.uk has a strict NO REFUNDS POLICY. Once a transaction has been completed (i.e., the buyer has paid for the photo/ video session) in full, or the 50% deposit, it is then considered non-refundable.
Refunds will NOT be given due to “not liking a photo or video”, selecting an incorrect photo or video after the buyer has already received the photograph, or any other reason including the edit of the photos/videos. If a mistaken photo is sent to the buyer, as documented on the invoice, insightcomedia.co.uk will send the correct photo to the buyer free of charge.
Any questions regarding this Policy please email hello@insightcomedia.co.uk. All refunds are made at the discretion of insightcomedia.co.uk.
RESCHEDULING
In the event that the Client requests to reschedule its session on account of illness, emergency, act of God or any cause outside its control, the retainer will be applied to a rescheduled session provided that notice is given at least 7 days prior to the scheduled shoot (or reasonable notice in the case of an emergency).
Requests to reschedule by Clients for any reason other than a reason under mentioned in the paragraph above is at the discretion of Insight Co.
An additional £40 rescheduling fee must be paid by the Client on making a rescheduling request and Insight Co. will be entitled to retain all amounts paid under this contract until the rescheduled shoot.
The rescheduled session must be within 2 weeks of the original session date (or a longer period as agreed by Insight Co and Client in writing) and is subject to the availability of Insight Co. Any Client that is late arriving to the session will have the remaining amount of time allotted for the session. All additional time beyond the scheduled end time will be billed to the Client.
CANCELLATION
If Client cancels a shoot, giving less than 6 days notice prior to the date of the shoot or fails to show on time, all payments made to Insight Co will be forfeited and released to Insight Co unconditionally.
PAYMENT
Time is of the essence for receipt of full payment under this Agreement.
NO RIGHTS ARE GRANTED UNTIL INSIGHTCOMEDIA.CO.UK HAS RECEIVED FULL PAYMENT, INCLUDING, IF APPLICABLE, ANY LATE-PAYMENT CHARGES.
UNLESS OTHERWISE AGREED, THE USE OF ANY IMAGE(S) PRIOR TO FULL PAYMENT WILL BE CONSIDERED AN UNAUTHORISED USE. CLIENT AGREES THAT THE REASONABLE AND STIPULATED AMOUNT THAT WILL BE PAID TO INSIGHTCOMEDIA.CO.UK FOR SUCH AN UNAUTHORISED USE WILL BE DOUBLE THE INVOICE TOTAL.
Where usage rights before full payment are granted, insightcomedia.co.uk reserves the right to rescind any such usage rights if Client fails to make timely payment.
All invoices require a 50% non-refundable deposit upon booking and the balance is due 24 hours before the shoot. Adjustments of terms must be requested within ten days of invoice receipt.
insightcomedia.co.uk does not provide any receipts to Client. insightcomedia.co.uk invoice will serve as Client’s receipt for work performed and services rendered. Bank transfer fees are the responsibility of the Client.
GIFT CERTIFICATES
Only the Insight Co’s operating under licence may issue Insight Co gift certificates. Your Insight Co gift certificate entitles you to a photoshoot session.
The pound value may be used as credit towards any photo shoot style of your choosing regardless of the type that has been gifted to you. The expiry date is the final date for you to have your session. After that date your certificate is no longer valid. Gift certificates expire 12 months from the purchase date.
An Insight Co gift certificate is non-refundable and cannot be redeemed for cash.
LINKS TO OTHER WEBSITES
insightcomedia.co.uk may from time to time provide on its website, links to other websites, advertisements and information on those websites for your convenience. This does not necessarily imply sponsorship, endorsement, or approval or arrangement between insightcomedia.co.uk and the owners of those websites. insightcomedia.co.uk takes no responsibility for any of the content found on the linked websites.
insightcomedia.co.uk’s website may contain information or advertisements provided by third parties for which insightcomedia.co.uk accepts no responsibility whatsoever for any information or advice provided to you directly by third parties. We are making a ‘recommendation’ only and are not providing any advice nor do we take any responsibility for any advice received in this regard.
DISCLAIMER
To the fullest extent permitted by law, insightcomedia.co.uk absolutely disclaims all warranties, expressed or implied, including, but not limited to, implied warranties of merchantability and fitness for any particular purpose. insightcomedia.co.uk gives no warranty that the documents, goods or services will be free of errors, or that defects will be corrected, or that our website or its server is free of viruses or any other harmful components.
Whilst we, at all times endeavour to have the most accurate, reliable and up-to-date information on our website, we do not warrant or make any representations regarding the use or the result of the use of any document, product, service, link or information in its website or as to their correctness, suitability, accuracy, reliability, or otherwise.
It is your sole responsibility and not the responsibility of insightcomedia.co.uk to bear any and all costs of servicing, repairs, or correction. The applicable law in your county may not permit these exclusions, particularly the exclusions of some implied warranties. Some of the above may not apply to you but you must ensure you are aware of any risk you may be taking by using this website or any products or services that may be offered through it. It is your responsibility to do so.
YOUR PRIVACY
At Insight Co, we are committed to protecting your privacy. We use the information we collect about you to provide and improve our services. We respect the confidentiality of the information you provide and comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Please read our separate Privacy Policy for full details on how we handle your data.
You may update your details at any time by contacting us in writing via email. All information we receive from our customers is stored securely.
THIRD PARTIES
We do not and will not sell or deal in personal or customer information. We may however use in a general sense without any reference to your name, your information to create marketing statistics, identify user demands and assist in meeting customer needs generally. In addition, we may use the information that you provide to improve our website and services but not for any other use.
DISCLOSURE OF INFORMATION
insightcomedia.co.uk may be required, in certain circumstances, to disclose information in good faith and where insightcomedia.co.uk is required to do so in the following circumstances: by law or by any court; to enforce the terms of any of our customer agreements; or to protect the rights, property or safety of our customers or third parties.
EXCLUSION OF COMPETITORS
If you are in the business of creating similar documents, goods or services for the purpose of providing them for a fee to users, whether they be business users or domestic users, then you are a competitor of insightcomedia.co.uk. insightcomedia.co.uk expressly excludes and does not permit you to use or access our website, to download any documents or information from its website or obtain any such documents or information through a third party. If you breach this term then insightcomedia.co.uk will hold you fully responsible for any loss that we may sustain and further hold you accountable for all profits that you might make from such unpermitted and improper use. insightcomedia.co.uk reserves the right to exclude and deny any person access to our website, services or information in our sole discretion.
COPYRIGHT, TRADEMARK AND RESTRICTIONS OF USE
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, text, trademarks and graphics. You are not permitted to reproduce the documents, information or materials on the website for the purposes of sale or the use by any third party. In particular you are not permitted to republish, upload, transmit electronically or otherwise or distribute any of the materials, documents or products that may be available for download from time to time on this website.
insightcomedia.co.uk expressly reserves all copyright and trademark in all documents, information and materials on our website and we reserve the right to take action against you if you breach any of these terms.
Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following: you may print or download to a local hard disk extracts for your personal and non-commercial use only; and you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.
You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.
WHOLE AGREEMENT
These terms and conditions represent the whole agreement between you and insightcomedia.co.uk concerning your use and access to insightcomedia.co.uk’s website and your use and access to the documents and information on it. No other term is to be included in this agreement except where it is required to be included by any legislation of the UK. All implied terms except those implied by statute and which cannot be expressly excluded are hereby expressly excluded.
EXCLUSION OF UNENFORCEABLE TERMS
If any provision of these terms and conditions is found to be unlawful, void, or unenforceable under UK law, that provision shall be deemed severed from these terms and conditions and shall not affect the validity and enforceability of the remaining provisions.
Where a provision is unenforceable in a specific jurisdiction, it shall only be excluded to the extent required by law in that jurisdiction, without affecting its validity in any other jurisdiction where it remains enforceable.
USE OF WEBSITE CONTENT
All images, photographs, graphics, data, text, including but not limited to moving images, videos, and other content (together, the “Material”) on this website are protected by UK and international copyright, trademark, patent, and other intellectual property laws. You may not use the Material in any way that infringes these rights.
Unless expressly permitted by us, you may not copy, republish, link to, download, modify, adapt, repost, reverse engineer, create derivative works from, or otherwise use any of the Material on this website. Any unauthorised use may violate intellectual property laws, and we do not grant any express or implied permission to use the Material.
If you purchase Material from this website, your use is subject to the agreed licensing provisions. You may not reproduce, display, transmit, distribute, or exploit the Material in any form—whether print, digital, or otherwise—beyond what is permitted by the licensing agreement. The Material is for personal use only, unless otherwise stated. You may not use or reproduce Material in a way that suggests an affiliation with, or endorsement by, any product, person, or entity not affiliated with you. For any other use or distribution, you must obtain express written consent from us.
JURISDICTION
This agreement and this website are governed by the laws of England and Wales. If a dispute arises between you and insightcomedia.co.uk that results in legal proceedings, you agree to submit to the exclusive jurisdiction of the courts of England and Wales.